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DTSTART;TZID=America/Vancouver:20190114T080000
DTEND;TZID=America/Vancouver:20190115T163000
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CREATED:20181106T212036Z
LAST-MODIFIED:20181106T212036Z
UID:8068-1547452800-1547569800@concept.trainingnetwork.ca
SUMMARY:Supervisory and Management Skills - Burnaby
DESCRIPTION:Participants will improve their skills in leadership\, management and supervision of staff. Participants will learn skills to enhance their ability to build a collaborative team culture with their staff and on job sites. \nAt the end of the course participants will be able to: \n• Understand the differences between leadership\, management and supervision \n• Identify different leadership styles and approaches \n• Apply different leadership styles to deal with various situations \n• Knowledge of motivational theories – Mazlow\, Herzberg\, MARS \n• Ability to enhance individual and group performance and engagement \n• Understand different personality styles and how to communicate appropriately \n• Effectively manage time \n• Understanding stress and how to manage it at work \n• Knowledge of substance abuse\, recognition and prevention \n• Conduct a successful toolbox talk \n• Appropriately discipline and/or terminate staff \n• Apply various negotiating skills \n• Deal with difficult people\, conflict and confrontation \n• Use collaborative decision making skills \n• Understand a systems approach to management of construction companies \nWhat previous participants said: \n“Great Class!  Instructor was able to hold our attention for long periods of time.” \n“Excellent course layout and presentation.” \n Register Now!
URL:https://concept.trainingnetwork.ca/event/supervisory-and-management-skills-burnaby-3/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Construction,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20181217T080000
DTEND;TZID=America/Vancouver:20181217T163000
DTSTAMP:20181106T212838Z
CREATED:20181106T212838Z
LAST-MODIFIED:20181106T212838Z
UID:8084-1545033600-1545064200@concept.trainingnetwork.ca
SUMMARY:Supervisors Bootcamp: Practical Leadership Tools for Front Line Supervisors - Burnaby
DESCRIPTION:The Supervisors Bootcamp is designed specifically for front-line supervisors and managers in all industries. It is open to individuals with all levels of experience\, but is most effective for those working for companies with an already established safety management system. \nParticipants will be given a leadership ‘tool kit’ comprised of the simplest but most effective leadership concepts\, from which they can effectively build and develop their own leadership style. They will also take self-assessment questionnaires and participate in exercises based on the actual work they do and the crews they lead. \nThe ideas covered in this course will assist employers to tackle important and emerging issues facing business operations today: \n·         Greater productivity and quality outcomes \n·         Greater safety program effectiveness \n·         Greater worker retention and engagement \nParticipants will leave the session with leadership baselines established\, reference materials and course content\, and practical and personalised leadership goals for them to work towards. \nParticipants will also be introduced to ‘safety-II’ or ‘safety differently’\, and the workshop includes strategies for putting these concepts into practical use. \nWhat previous participants said: \n\n“A lot of good new tools! I help train new guys all the time and a few methods from today will help a lot.” \n“Related to every day life – not just out of the book.” \n“Knowledgeable and personable instructor.” \n“I was impressed with the instructor’s passion and knowledge.” \n“A lot of information to take back to the site.” \nInstructor: Since beginning his career over 25 years ago\, Jeff Lyth has become recognized as an expert and innovator in workplace leadership and safety. He served as Director of Corporate Health and Safety with one of Western Canada’s leading high-rise contractors for nearly a decade during which time he was a facilitator of their leadership development program. He currently works in assisting organizations and safety departments to move beyond conventional views in both leadership and construction safety\, and to break through the performance plateaus associated with those views. \n Register Now!
URL:https://concept.trainingnetwork.ca/event/supervisors-bootcamp-practical-leadership-tools-for-front-line-supervisors-burnaby/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Construction,Human Resources,Management,Safety
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20181214T073000
DTEND;TZID=America/Vancouver:20181214T103000
DTSTAMP:20180928T164646Z
CREATED:20180928T164646Z
LAST-MODIFIED:20180928T164646Z
UID:7988-1544772600-1544783400@concept.trainingnetwork.ca
SUMMARY:Employment Standards Act Refresher (Breakfast Session) - Burnaby
DESCRIPTION:The Employment Standards Act sets the rules for employment practices in your office and in the field. Your current work rules may fall short of your statutory obligations even though they are well accepted by your staff. You usually find out you are not in compliance too late and are faced with months of back pay owed. This two-hour seminar will give you a review of Employment Standards Act requirements that are particularly relevant to construction industry employers\, including: \n\n\nEmployment contracts\nWho is a “manager”\nHours of work and overtime\nAveraging agreements for hours of work\nTermination of employment\nVacation and statutory holidays\nIndependent contractors vs. employees\nImpact of the common law\n\nPresenter: Craig Munroe is a partner at Pulver Crawford Munroe LLP. \nCraig represents and advises public and private clients facing labour relations and employment issues. He provides strategic\, solution-based advice to clients facing complicated labour relations issues. He regularly appears before various courts and tribunals including the British Columbia Labour Relations Board\, the Canada Industrial Relations Board\, grievance arbitration panels\, the British Columbia Human Rights Tribunal\, and the provincial and federal courts. \nCraig has been recognized by both his peers and his clients for excellence in his field. He is the BC Director and Vice President of the Canadian Association of counsel to Employers\, and has received the International Law Office’s “Client Choice Awards” as a result of a nomination and references from his clients. \nDisclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice. \n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/employment-standards-act-refresher-breakfast-session-burnaby-2/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Legal,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20181116T073000
DTEND;TZID=America/Vancouver:20181116T133000
DTSTAMP:20180724T174537Z
CREATED:20180724T174537Z
LAST-MODIFIED:20180724T174537Z
UID:7856-1542353400-1542375000@concept.trainingnetwork.ca
SUMMARY:Understanding Anger in the Workplace and Healthy Responses - Burnaby
DESCRIPTION:We all experience anger\, either our own or that of others. Controlling and limiting anger is important as it can damage professional and personal relationships. Learn the tools to understand and manage anger constructively. \nTopics covered: \n\nUnderstanding Anger (Consequences\, Purpose\, Payoffs)\nEarly Warning Signs\, Concept of Balance (Perspective\, Reframing\, Life balance)\nAnger Plan & Healthy Responses\nSelf Intervention – Challenge Anger Causing Beliefs\nUnderstanding Emotions & Grounding\nConflict De-escalation\nBuilding Resilience\n\nInstructor: Jeffrey Cartwright’s background includes 25 years experience working as a paramedic\, firefighter and in the field of trauma response. joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009\, and has since been confirmed to the ranks of Lieutenant\, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000.  He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of\, and response to\, traumatic events that can occur in any workplace. \n Register Now!
URL:https://concept.trainingnetwork.ca/event/understanding-anger-in-the-workplace-and-healthy-responses-burnaby/
LOCATION:Burnaby (TBA)\, Burnaby\, BC\, Canada
CATEGORIES:Business,Human Resources,Management,Safety
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20181114T073000
DTEND;TZID=America/Vancouver:20181114T100000
DTSTAMP:20180927T183647Z
CREATED:20180927T183647Z
LAST-MODIFIED:20180927T183647Z
UID:7985-1542180600-1542189600@concept.trainingnetwork.ca
SUMMARY:Cannabis in the Workplace (Breakfast Session) - Burnaby
DESCRIPTION:What are the rights\, responsibilities and risks to employers regarding cannabis in the workplace? What is the impact of recreational or medical use of this drug on your organization and for those in safety-sensitive positions? For medical use\, how do you manage the duty to accommodate process? Do you have the appropriate policy framework in place to face related challenges? \n\nLearn more about the federal “Access to Cannabis for Medical Purposes Regulations”.\nUnderstand that a “prescription” for cannabis does not give an employee the absolute right to use it in the workplace.\nUnderstand your rights when it comes to those in Safety-Sensitive positions.\nDiscuss employee and employer obligations with regard to the use of cannabis.\nRecognize the rights\, responsibilities and risks for both employers and employees to avoid unnecessary litigation.\nIdentify the various ways the use of cannabis impacts the employer-employee relationship\, and what you can do about it.\nIdentify what employers should be doing now to prepare for the pending legalization by reviewing their workplace drug and alcohol policies.\n\nThe pending and significant changes to the legal status of cannabis raise many questions and challenges for B.C. employers and line managers. This fast paced two-hour program is aimed to help you meet some of those challenges and answer questions around the use of cannabis in the workplace. \nPresenter: Pamela Bragg\n\nPamela is a professional consultant\, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments\, both union and non-union. \nHer professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete\, aggregates\, cement manufacturing\, asphalt\, pave and construction) and leadership teams across Western Canada and the PNW US. \nPamela is proudly involved with the BC Trucking Association of which she is an Associate Board Member\, the Canadian Fuels Association\, Concrete BC\, Concrete Alberta\, Roofing Contractors Association\, Canadian Association of Fleet Supervisors and the CEO & Executive Forums. Therefore being quite at home working with clients in the construction materials and road transportation sectors. \nSarkany is a Management and Human Resource Consulting firm dedicated to providing customized solutions for their business clients. \n\nDisclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.\n Register Now!
URL:https://concept.trainingnetwork.ca/event/cannabis-in-the-workplace-breakfast-session-burnaby-2/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Construction,Human Resources,Legal,Management,Safety
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20181030T080000
DTEND;TZID=America/Vancouver:20181030T163000
DTSTAMP:20180802T192853Z
CREATED:20180802T192853Z
LAST-MODIFIED:20180802T192853Z
UID:7881-1540886400-1540917000@concept.trainingnetwork.ca
SUMMARY:Leading and Managing Organizational Change - Victoria
DESCRIPTION:Do you feel that change is ever constant and that you’re struggling to keep up? Are you looking for practical tools and approaches that you can take in managing changes that occur? Do you want to successfully lead projects that involve significant changes? \nThis seminar is focused on preparing you to manage organizational change and to lead and mentor others through change. You’ll understand the impacts change has on employees\, and what you need to do manage and address any resistance. You’ll also learn practical tips and techniques on how to get your organization or client ready for upcoming changes and impacts. Through a series of hands-on workshops\, you’ll develop a deeper understanding on what is involved in successfully adapting to and implementing change\, both from a personal and professional perspective. \nIn this seminar\, you’ll: \n\nUnderstand the impact change and transitions have on you and your employees\nLearn how to adapt to and be resilient to change\, whether the change is from a people\, process\, or technology transformation\nDevelop approaches to managing and leading change\nUse pragmatic tools to help you with anticipating and addressing resistance to change\, engaging with stakeholders\, and facilitating change\n\nInstructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business\, and an English Instructor at UBC’s Extended Learning\, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering\, construction\, and consulting firms. \nIn addition to teaching and coaching\, Eric is a business transformation and change management consultant\, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver\, District of North Vancouver\, Metro Vancouver\, BC Hydro\, TELUS\, BC Pension Corporation\, BC Safety Authority\, and Marshall Aerospace and Defence Group. \n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/leading-and-managing-organizational-change-victoria/
LOCATION:Sandman Hotel Victoria\, 2852 Douglas Street\, Victoria\, British Columbia\, V8T 4M5\, Canada
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20181025T080000
DTEND;TZID=America/Vancouver:20181025T163000
DTSTAMP:20180802T192937Z
CREATED:20180802T192937Z
LAST-MODIFIED:20180802T192937Z
UID:7883-1540454400-1540485000@concept.trainingnetwork.ca
SUMMARY:Leading and Managing Organizational Change - Burnaby
DESCRIPTION:Do you feel that change is ever constant and that you’re struggling to keep up? Are you looking for practical tools and approaches that you can take in managing changes that occur? Do you want to successfully lead projects that involve significant changes? \nThis seminar is focused on preparing you to manage organizational change and to lead and mentor others through change. You’ll understand the impacts change has on employees\, and what you need to do manage and address any resistance. You’ll also learn practical tips and techniques on how to get your organization or client ready for upcoming changes and impacts. Through a series of hands-on workshops\, you’ll develop a deeper understanding on what is involved in successfully adapting to and implementing change\, both from a personal and professional perspective. \nIn this seminar\, you’ll: \n\nUnderstand the impact change and transitions have on you and your employees\nLearn how to adapt to and be resilient to change\, whether the change is from a people\, process\, or technology transformation\nDevelop approaches to managing and leading change\nUse pragmatic tools to help you with anticipating and addressing resistance to change\, engaging with stakeholders\, and facilitating change\n\nInstructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business\, and an English Instructor at UBC’s Extended Learning\, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering\, construction\, and consulting firms. \nIn addition to teaching and coaching\, Eric is a business transformation and change management consultant\, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver\, District of North Vancouver\, Metro Vancouver\, BC Hydro\, TELUS\, BC Pension Corporation\, BC Safety Authority\, and Marshall Aerospace and Defence Group. \n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/leading-and-managing-organizational-change-burnaby-4/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20181022T080000
DTEND;TZID=America/Vancouver:20181022T163000
DTSTAMP:20180724T174958Z
CREATED:20180724T174958Z
LAST-MODIFIED:20180724T174958Z
UID:7864-1540195200-1540225800@concept.trainingnetwork.ca
SUMMARY:Managing Stress in the Workplace - Burnaby
DESCRIPTION:In this workshop\, learn how to recognize stress\, how it affects your work and personal life\, and effective strategies to handle stress in the workplace. You will also learn how to reduce your stress and set goals for effectively managing internal and external stressors. \nTopics to be covered: \n*   What is Stress? \n*   How do we React to Stress? \n*   Exploring our Sources of Stress \n*   Stress Management Strategies \n*   Stress Reduction/Relaxation (including practical exercises) \n*   Personal Goal Setting \nInstructor: Jeffrey Cartwright’s background includes 25 years experience working as a paramedic\, firefighter and in the field of trauma response. joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009\, and has since been confirmed to the ranks of Lieutenant\, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000.  He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of\, and response to\, traumatic events that can occur in any workplace. \n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/managing-stress-in-the-workplace-burnaby/
LOCATION:Burnaby (TBA)\, Burnaby\, BC\, Canada
CATEGORIES:Business,Human Resources,Management,Safety
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20181001T080000
DTEND;TZID=America/Vancouver:20181001T163000
DTSTAMP:20180724T174911Z
CREATED:20180724T174911Z
LAST-MODIFIED:20180724T174911Z
UID:7862-1538380800-1538411400@concept.trainingnetwork.ca
SUMMARY:Managing Stress in the Workplace - Victoria
DESCRIPTION:In this workshop\, learn how to recognize stress\, how it affects your work and personal life\, and effective strategies to handle stress in the workplace. You will also learn how to reduce your stress and set goals for effectively managing internal and external stressors. \nTopics to be covered: \n*   What is Stress? \n*   How do we React to Stress? \n*   Exploring our Sources of Stress \n*   Stress Management Strategies \n*   Stress Reduction/Relaxation (including practical exercises) \n*   Personal Goal Setting \nInstructor: Jeffrey Cartwright’s background includes 25 years experience working as a paramedic\, firefighter and in the field of trauma response. joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009\, and has since been confirmed to the ranks of Lieutenant\, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000.  He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of\, and response to\, traumatic events that can occur in any workplace. \n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/managing-stress-in-the-workplace-victoria/
LOCATION:Victoria (TBA)\, Victoria\, British Columbia\, Canada
CATEGORIES:Business,Human Resources,Management,Safety
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20180925T073000
DTEND;TZID=America/Vancouver:20180925T100000
DTSTAMP:20180810T190825Z
CREATED:20180810T190825Z
LAST-MODIFIED:20180810T190825Z
UID:7893-1537860600-1537869600@concept.trainingnetwork.ca
SUMMARY:Cannabis in the Workplace (Breakfast session) - Burnaby
DESCRIPTION:What are the rights\, responsibilities and risks to employers regarding cannabis in the workplace? What is the impact of recreational or medical use of this drug on your organization and for those in safety-sensitive positions? For medical use\, how do you manage the duty to accommodate process? Do you have the appropriate policy framework in place to face related challenges? \n\nLearn more about the federal “Access to Cannabis for Medical Purposes Regulations”.\nUnderstand that a “prescription” for cannabis does not give an employee the absolute right to use it in the workplace.\nUnderstand your rights when it comes to those in Safety-Sensitive positions.\nDiscuss employee and employer obligations with regard to the use of cannabis.\nRecognize the rights\, responsibilities and risks for both employers and employees to avoid unnecessary litigation.\nIdentify the various ways the use of cannabis impacts the employer-employee relationship\, and what you can do about it.\nIdentify what employers should be doing now to prepare for the pending legalization by reviewing their workplace drug and alcohol policies.\n\nThe pending and significant changes to the legal status of cannabis raise many questions and challenges for B.C. employers and line managers. This fast paced two-hour program is aimed to help you meet some of those challenges and answer questions around the use of cannabis in the workplace. \nPresenter: Pamela Bragg\n\nPamela is a professional consultant\, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments\, both union and non-union. \nHer professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete\, aggregates\, cement manufacturing\, asphalt\, pave and construction) and leadership teams across Western Canada and the PNW US. \nPamela is proudly involved with the BC Trucking Association of which she is an Associate Board Member\, the Canadian Fuels Association\, Concrete BC\, Concrete Alberta\, Roofing Contractors Association\, Canadian Association of Fleet Supervisors and the CEO & Executive Forums. Therefore being quite at home working with clients in the construction materials and road transportation sectors. \nSarkany is a Management and Human Resource Consulting firm dedicated to providing customized solutions for their business clients. \n\nDisclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.\n Register Now!
URL:https://concept.trainingnetwork.ca/event/cannabis-in-the-workplace-breakfast-session-burnaby/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Construction,Human Resources,Legal,Management,Safety
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20180917T080000
DTEND;TZID=America/Vancouver:20180917T163000
DTSTAMP:20180604T211833Z
CREATED:20180604T211833Z
LAST-MODIFIED:20180604T211833Z
UID:7722-1537171200-1537201800@concept.trainingnetwork.ca
SUMMARY:Effective Management Skills - Burnaby
DESCRIPTION:Everyone agrees that the most important asset of any organization is the human asset.  Thus\, the all important question becomes – How much untapped potential\, energy\, commitment and creativity currently exists within your organization\, team or department?  What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?\n\n\n\nThis course is for all managers\, supervisors\, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people. \nParticipants will deepen their understanding of motivation\, engagement\, delegation / empowerment and practical feedback skills in this interactive (NO role plays)\, high energy and thought-provoking seminar. \nParticipants will learn proven\, powerful and practical strategies and techniques that will last a life-time and can be applied the next day. \nModule ONE – Creating a Culture of Engagement & Teamwork \n\n\n\nUnderstanding group dynamics and how to develop team synergy\nThe 11 characteristics of high performance teams (assessment tool)\nTeam meeting communications (assessment tool)\nDeveloping clear performance expectations for the team\nThe four core elements of a high performance team\nThe most common team pitfalls and how to avoid them\nThe seven roles of a highly effective team leader\n\nModule TWO – Delegation & Empowerment \n\nThe principles of effective delegation\nWhat empowerment really means and why it is so important\nThe complete 7 step delegation process\nThe risks and restrictions of empowering people\nHow to determine how much freedom and latitude to give an employee in terms of   “how” to do a task\nThe vital importance of developing clear “outcome-based” performance expectations whenever possible\nA tool to determine what performance feedback is appropriate to give each employee\nHow to teach and facilitate a process for employee problem solving to prevent reverse delegation\nThe essential difference between accountability and responsibility\n\nModule THREE – Core Communication Skills \n\nHow to create constructive coaching conversations (effective one-on-one communication)\nHow to listen so that people feel understood\nHow put  forth ones opinion or idea in manner most likely to gain acceptance and buy-in\nHow to say no to some without rupturing the relationship\nHow disagree someone without being disagreeable\nHow to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change\n\nModule FOUR – Coaching & Feedback Skills \n\nHow to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding\nThe essential difference between influence and persuasion\nHow to plan and prepare for delivering difficult Re-directive feedback\nHow to deliver Re-directive feedback in a manner that no one gets hurt\nThe four steps and four levels of Re-directive feedback\nHow to deliver Re-enforcing or positive feedback in a manner that makes it meaningful\n\n\nInstructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning\, Lafarge\, NHL Coaches Association\, BC Hydro\, Rogers Wireless\, APEG BC\, SNC Lavalin\, Klohn Crippen Berger and many more. \n\n\n\nWhat previous participants said: \n“This course was not good\, it was excellent!” \n“Overall\, this is honestly the best one day course I have ever attended.” \n“Comprehensive and valuable.” \n“Instructor has excellent communication skills – very engaging.” \n Register Now!
URL:https://concept.trainingnetwork.ca/event/effective-management-skills-burnaby-3/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20180822T080000
DTEND;TZID=America/Vancouver:20180822T163000
DTSTAMP:20180403T182725Z
CREATED:20180403T182725Z
LAST-MODIFIED:20180403T182725Z
UID:7575-1534924800-1534955400@concept.trainingnetwork.ca
SUMMARY:Negotiation Skills Workshop - Burnaby
DESCRIPTION:The truth is that in our professional lives we don’t get what we deserve – we get what we negotiate. Are you finding your customers\, clients\, employees or boss or employers increasingly demanding\, wanting more for less? Do you ever feel that you are being taken advantage of? Many individuals often fail in negotiation not because they are unable to get an agreement\, but because they walk away from the table when they could have done much better. In this seminar you will learn a proven\, practical step-by-step approach to win-win negotiations and how to protect yourself from “hardball” negotiators.\n\nTopics to be covered:\n\nThe most common negotiating mistakes people make and how to avoid them\nUnderstanding the difference between Collaborative “win-win” and Competitive “hardball” negotiations and how to know what game you are playing\nThe characteristics of highly effective negotiators\nUnderstanding the different sources of negotiating power\nHow to strengthen your bargaining position\nHow to create an open communication flow that allows you to deeply understand the other party\nThe 5 steps process to quickly and effectively plan and prepare for your negotiations\nHow to determine your “walk-away point”\nHow to defend yourself against “hardball’ negotiators\nHow to counter the 5 common manipulative strategies being used against you\nHow to create win – win outcomes that ensure the other party lives up to their end of the bargain\n\nInstructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning\, Lafarge\, NHL Coaches Association\, BC Hydro\, Rogers Wireless\, APEG BC\, SNC Lavalin\, Klohn Crippen Berger and many more.\n\n\n\n\n\nWhat previous participants said: \n“Found it productive and informative.” \n“A great course for personal and business relationships.” \n“Very informative. I learned a lot about my current habits and weaknesses to overcome.” \n“Great catalyst for a lot more than negotiating.” \n\n\n\n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/negotiation-skills-workshop-burnaby-2/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20180604T073000
DTEND;TZID=America/Vancouver:20180604T133000
DTSTAMP:20180403T182900Z
CREATED:20180403T154700Z
LAST-MODIFIED:20180403T182900Z
UID:7573-1528097400-1528119000@concept.trainingnetwork.ca
SUMMARY:Understanding Anger in the Workplace and Healthy Responses - Burnaby
DESCRIPTION:We all experience anger\, either our own or that of others. Controlling and limiting anger is important as it can damage professional and personal relationships. Learn the tools to understand and manage anger constructively. \nTopics covered: \n\nUnderstanding Anger (Consequences\, Purpose\, Payoffs)\nEarly Warning Signs\, Concept of Balance (Perspective\, Reframing\, Life balance)\nAnger Plan & Healthy Responses\nSelf Intervention – Challenge Anger Causing Beliefs\nUnderstanding Emotions & Grounding\nConflict De-escalation\nBuilding Resilience\n\nInstructor: Jeffrey Cartwright’s background includes 25 years experience working as a paramedic\, firefighter and in the field of trauma response. joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009\, and has since been confirmed to the ranks of Lieutenant\, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000.  He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of\, and response to\, traumatic events that can occur in any workplace. \n Register Now!
URL:https://concept.trainingnetwork.ca/event/understanding-anger-in-the-workplace-and-healthy-responses/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20180430T080000
DTEND;TZID=America/Vancouver:20180501T163000
DTSTAMP:20171108T161732Z
CREATED:20171030T205423Z
LAST-MODIFIED:20171108T161732Z
UID:7015-1525075200-1525192200@concept.trainingnetwork.ca
SUMMARY:Supervisory and Management Skills - Burnaby
DESCRIPTION:Participants will improve their skills in leadership\, management and supervision of staff. Participants will learn skills to enhance their ability to build a collaborative team culture with their staff and on job sites. \nAt the end of the course participants will be able to: \n• Understand the differences between leadership\, management and supervision \n• Identify different leadership styles and approaches \n• Apply different leadership styles to deal with various situations \n• Knowledge of motivational theories – Mazlow\, Herzberg\, MARS \n• Ability to enhance individual and group performance and engagement \n• Understand different personality styles and how to communicate appropriately \n• Effectively manage time \n• Understanding stress and how to manage it at work \n• Knowledge of substance abuse\, recognition and prevention \n• Conduct a successful toolbox talk \n• Appropriately discipline and/or terminate staff \n• Apply various negotiating skills \n• Deal with difficult people\, conflict and confrontation \n• Use collaborative decision making skills \n• Understand a systems approach to management of construction companies \n Register Now!
URL:https://concept.trainingnetwork.ca/event/supervisory-and-management-skills/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20180423T080000
DTEND;TZID=America/Vancouver:20180424T163000
DTSTAMP:20180409T161050Z
CREATED:20171106T190855Z
LAST-MODIFIED:20180409T161050Z
UID:7089-1524470400-1524587400@concept.trainingnetwork.ca
SUMMARY:Supervisory and Management Skills - Kelowna
DESCRIPTION:Participants will improve their skills in leadership\, management and supervision of staff. Participants will learn skills to enhance their ability to build a collaborative team culture with their staff and on job sites. \nAt the end of the course participants will be able to: \n• Understand the differences between leadership\, management and supervision \n• Identify different leadership styles and approaches \n• Apply different leadership styles to deal with various situations \n• Knowledge of motivational theories – Mazlow\, Herzberg\, MARS \n• Ability to enhance individual and group performance and engagement \n• Understand different personality styles and how to communicate appropriately \n• Effectively manage time \n• Understanding stress and how to manage it at work \n• Knowledge of substance abuse\, recognition and prevention \n• Conduct a successful toolbox talk \n• Appropriately discipline and/or terminate staff \n• Apply various negotiating skills \n• Deal with difficult people\, conflict and confrontation \n• Use collaborative decision making skills \n• Understand a systems approach to management of construction companies \n Register Now!
URL:https://concept.trainingnetwork.ca/event/supervisory-and-management-skills-4/
LOCATION:Comfort Inn Kelowna\, 3656 Highway 97 North\, Kelowna\, British Columbia\, V1X 4J4\, Canada
CATEGORIES:Business,Construction,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20180419T080000
DTEND;TZID=America/Vancouver:20180420T163000
DTSTAMP:20171108T161909Z
CREATED:20171030T205318Z
LAST-MODIFIED:20171108T161909Z
UID:7013-1524124800-1524241800@concept.trainingnetwork.ca
SUMMARY:Communications Skills - Burnaby
DESCRIPTION:This Gold Seal Certified Course is designed to improve skills in communication for supervisors and management in the office and in the field. \n\nParticipants will be able to identify and practice skills needed for effective communication and learn about barriers to communication. They will also learn about different communication styles and identify what their dominant style is as well as how to deal with people who have a different style of communication. The course material also provides insight about anger and how to manage it as well as help develop the skills required to supervise others. \nThe course will also cover the following: \n\nEffective Leadership through Communication Skills\nDealing with Difficult People\, Conflict and Confrontation\nAssertive Training and Speaking Skills\nCommunicating Motivation\nCommunication through Body Language\nManaging a Good Impression to Clients\nConstructive Use of Anger and Persuasion Skills\nAnger and Conflict Management Skills\nCommunicating Discipline and Termination\nResolving Disputes through Communication\nHow to Prepare for and Facilitate Meetings\nCommunication through Writing Skills\nDrafting and Preparing Proper Reports and Correspondence\nCommunicating Teamwork to Staff and Workers\n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/communications-skills-2/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Construction,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20180412T080000
DTEND;TZID=America/Vancouver:20180412T163000
DTSTAMP:20180103T182117Z
CREATED:20180103T182117Z
LAST-MODIFIED:20180103T182117Z
UID:7299-1523520000-1523550600@concept.trainingnetwork.ca
SUMMARY:Effective Management Skills - Burnaby
DESCRIPTION:Everyone agrees that the most important asset of any organization is the human asset.  Thus\, the all important question becomes – How much untapped potential\, energy\, commitment and creativity currently exists within your organization\, team or department?  What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential? \n\nThis course is for all managers\, supervisors\, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people. \nParticipants will deepen their understanding of motivation\, engagement\, delegation / empowerment and practical feedback skills in this interactive (NO role plays)\, high energy and thought-provoking seminar. \nParticipants will learn proven\, powerful and practical strategies and techniques that will last a life-time and can be applied the next day. \nModule ONE – Creating a Culture of Engagement & Teamwork \n\n\n\nUnderstanding group dynamics and how to develop team synergy\nThe 11 characteristics of high performance teams (assessment tool)\nTeam meeting communications (assessment tool)\nDeveloping clear performance expectations for the team\nThe four core elements of a high performance team\nThe most common team pitfalls and how to avoid them\nThe seven roles of a highly effective team leader\n\nModule TWO – Delegation & Empowerment \n\nThe principles of effective delegation\nWhat empowerment really means and why it is so important\nThe complete 7 step delegation process\nThe risks and restrictions of empowering people\nHow to determine how much freedom and latitude to give an employee in terms of   “how” to do a task\nThe vital importance of developing clear “outcome-based” performance expectations whenever possible\nA tool to determine what performance feedback is appropriate to give each employee\nHow to teach and facilitate a process for employee problem solving to prevent reverse delegation\nThe essential difference between accountability and responsibility\n\nModule THREE – Core Communication Skills \n\nHow to create constructive coaching conversations (effective one-on-one communication)\nHow to listen so that people feel understood\nHow put  forth ones opinion or idea in manner most likely to gain acceptance and buy-in\nHow to say no to some without rupturing the relationship\nHow disagree someone without being disagreeable\nHow to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change\n\nModule FOUR – Coaching & Feedback Skills \n\nHow to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding\nThe essential difference between influence and persuasion\nHow to plan and prepare for delivering difficult Re-directive feedback\nHow to deliver Re-directive feedback in a manner that no one gets hurt\nThe four steps and four levels of Re-directive feedback\nHow to deliver Re-enforcing or positive feedback in a manner that makes it meaningful\n\n\nInstructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning\, Lafarge\, NHL Coaches Association\, BC Hydro\, Rogers Wireless\, APEG BC\, SNC Lavalin\, Klohn Crippen Berger and many more. \n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/effective-management-skills-burnaby/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20180411T073000
DTEND;TZID=America/Vancouver:20180411T103000
DTSTAMP:20180928T164541Z
CREATED:20171212T171200Z
LAST-MODIFIED:20180928T164541Z
UID:7280-1523431800-1523442600@concept.trainingnetwork.ca
SUMMARY:Employment Standards Act Refresher (Breakfast Session) - Burnaby
DESCRIPTION:The Employment Standards Act sets the rules for employment practices in your office and in the field. Your current work rules may fall short of your statutory obligations even though they are well accepted by your staff. You usually find out you are not in compliance too late and are faced with months of back pay owed. This two-hour seminar will give you a review of Employment Standards Act requirements that are particularly relevant to construction industry employers\, including: \n\n\nEmployment contracts\nWho is a “manager”\nHours of work and overtime\nAveraging agreements for hours of work\nTermination of employment\nVacation and statutory holidays\nIndependent contractors vs. employees\nImpact of the common law\n\nPresenter: Craig Munroe is a partner at Pulver Crawford Munroe LLP. \nCraig represents and advises public and private clients facing labour relations and employment issues. He provides strategic\, solution-based advice to clients facing complicated labour relations issues. He regularly appears before various courts and tribunals including the British Columbia Labour Relations Board\, the Canada Industrial Relations Board\, grievance arbitration panels\, the British Columbia Human Rights Tribunal\, and the provincial and federal courts. \nCraig has been recognized by both his peers and his clients for excellence in his field. He is the BC Director and Vice President of the Canadian Association of counsel to Employers\, and has received the International Law Office’s “Client Choice Awards” as a result of a nomination and references from his clients. \nDisclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice. \n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/employment-standards-act-refresher-breakfast-session-burnaby/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Legal,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20180312T080000
DTEND;TZID=America/Vancouver:20180313T163000
DTSTAMP:20171120T224234Z
CREATED:20171103T210454Z
LAST-MODIFIED:20171120T224234Z
UID:7082-1520841600-1520958600@concept.trainingnetwork.ca
SUMMARY:Supervisory and Management Skills - Kamloops
DESCRIPTION:Participants will improve their skills in leadership\, management and supervision of staff. Participants will learn skills to enhance their ability to build a collaborative team culture with their staff and on job sites. \nAt the end of the course participants will be able to: \n• Understand the differences between leadership\, management and supervision \n• Identify different leadership styles and approaches \n• Apply different leadership styles to deal with various situations \n• Knowledge of motivational theories – Mazlow\, Herzberg\, MARS \n• Ability to enhance individual and group performance and engagement \n• Understand different personality styles and how to communicate appropriately \n• Effectively manage time \n• Understanding stress and how to manage it at work \n• Knowledge of substance abuse\, recognition and prevention \n• Conduct a successful toolbox talk \n• Appropriately discipline and/or terminate staff \n• Apply various negotiating skills \n• Deal with difficult people\, conflict and confrontation \n• Use collaborative decision making skills \n• Understand a systems approach to management of construction companies \n Register Now!
URL:https://concept.trainingnetwork.ca/event/supervisory-and-management-skills-5/
LOCATION:Canadian Home Builders Association Central Interior\, 921 Laval Cres\, Kamloops\, British Columbia\, V2C 5P4\, Canada
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20180205T080000
DTEND;TZID=America/Vancouver:20180206T163000
DTSTAMP:20171120T225759Z
CREATED:20171031T190957Z
LAST-MODIFIED:20171120T225759Z
UID:7024-1517817600-1517934600@concept.trainingnetwork.ca
SUMMARY:Supervisory and Management Skills - Burnaby
DESCRIPTION:Participants will improve their skills in leadership\, management and supervision of staff. Participants will learn skills to enhance their ability to build a collaborative team culture with their staff and on job sites. \nAt the end of the course participants will be able to: \n• Understand the differences between leadership\, management and supervision \n• Identify different leadership styles and approaches \n• Apply different leadership styles to deal with various situations \n• Knowledge of motivational theories – Mazlow\, Herzberg\, MARS \n• Ability to enhance individual and group performance and engagement \n• Understand different personality styles and how to communicate appropriately \n• Effectively manage time \n• Understanding stress and how to manage it at work \n• Knowledge of substance abuse\, recognition and prevention \n• Conduct a successful toolbox talk \n• Appropriately discipline and/or terminate staff \n• Apply various negotiating skills \n• Deal with difficult people\, conflict and confrontation \n• Use collaborative decision making skills \n• Understand a systems approach to management of construction companies \n Register Now!
URL:https://concept.trainingnetwork.ca/event/supervisory-and-management-skills-3/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20171218T080000
DTEND;TZID=America/Vancouver:20171218T163000
DTSTAMP:20171120T233151Z
CREATED:20170623T173229Z
LAST-MODIFIED:20171120T233151Z
UID:6649-1513584000-1513614600@concept.trainingnetwork.ca
SUMMARY:Responsibilities of Joint Health & Safety Committee (JSHC) - Burnaby
DESCRIPTION:On April 3\, 2017\, changes to the Occupational Health and Safety Regulation regarding joint health and safety committees and worker health and safety representatives took effect. All new joint committee members selected on or after April 3\, 2017 must receive eight hours of training. This course will help participants fulfill the new requirement. \n\nParticipants will: \n\nKnow how to use the OHS Regulation and WC Act to access health & safety requirements;\nExplain the roles and functions of the Joint Committee and the Worker Representatives;\nLearn how to perform an incident investigation;\nLearn how to perform a formal site inspection; and\nDevelop a foundation in knowledge to:\n\nPromote workplace health and safety\nAssist in ensuring the health and safety program elements are implemented;\nConduct and participate in Joint Committee Meetings; and\nWork cooperatively to address workers’ health and safety concerns.\n\n\n\nTopics covered: \n\nUse of WorkSafe OHS Regulation;\nJoint Health and Safety committee and workers representatives;\nOHS Program;\nSafety Inspections;\nIncident investigations;\nRefusal of unsafe work;\nHow to work as a committee;\nDifferent types of recommendations; and\nHazard management.\n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/responsibilities-of-joint-health-safety-committee-jshc/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Human Resources,Safety
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20171129T073000
DTEND;TZID=America/Vancouver:20171129T103000
DTSTAMP:20171121T190918Z
CREATED:20170607T184407Z
LAST-MODIFIED:20171121T190918Z
UID:6606-1511940600-1511951400@concept.trainingnetwork.ca
SUMMARY:Managing Employee Terminations (Breakfast Session) - Burnaby
DESCRIPTION:Dismissing employees is the toughest job an HR professional faces\, so it’s essential to learn to manage terminations properly. HR professionals are the ones on the front lines that have to deal not only with the legal aspects of terminations\, but also with the practical aspects of letting someone go. Make sure you have all the information you need to deal with this challenging part of HR’s responsibilities. \nThis breakfast presentation will explore the following topics: \n• Employee misconduct and “just cause” \n• The investigation \n• Without cause: What do I owe? \n• ESA vs Common Law in the construction industry \n• Human rights and termination decisions \n• The termination offer/termination meeting \nPresenter: Craig Munroe\, L.L.B.\, Partner\, is a member of Fasken Martineau’s Labour\, Employment and Human Rights group. \nCraig represents and advises public and private clients facing labour relations and employment issues. He provides strategic\, solution-based advice to clients facing complicated labour relations issues. He regularly appears before various courts and tribunals including the British Columbia Labour Relations Board\, the Canada Industrial Relations Board\, grievance arbitration panels\, the British Columbia Human Rights Tribunal\, and the provincial and federal courts. \nCraig has been recognized by both his peers and his clients for excellence in his field. He is the BC Director and Vice President of the Canadian Association of counsel to Employers\, and has received the International Law Office’s “Client Choice Awards” as a result of a nomination and references from his clients. \n  \nDisclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice. \n Register Now!
URL:https://concept.trainingnetwork.ca/event/managing-employee-terminations-breakfast-session-4/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Legal
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20171101T080000
DTEND;TZID=America/Vancouver:20171101T163000
DTSTAMP:20170803T175653Z
CREATED:20170620T204437Z
LAST-MODIFIED:20170803T175653Z
UID:6643-1509523200-1509553800@concept.trainingnetwork.ca
SUMMARY:Providing Exceptional Customer Service
DESCRIPTION:In today’s competitive market\, how do you differentiate you and your organization from others? How do you ensure that you’re adding value? \nThis interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients\, whether one-on-one or with a group. You’ll learn how to engage with the customer\, and how to proactively recommend additional products and services to your client\, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition\, we’ll cover aspects related to negotiations\, cross and up-selling\, and closing the deal. \nThrough a series of hands-on workshops\, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers. \nIn this seminar\, you’ll learn to: \n\nDevelop your customer engagement and experience strategy\nApply effective listening skills\nDraw out what your clients really need\, and how to add value\nWork with difficult and demanding customers\nBuild strong and lasting relationships with potential and existing clients\n\nInstructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business\, and an English Instructor at UBC’s Extended Learning\, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering\, construction\, and consulting firms. He works with clients and coaches them on developing their effective communication skills\, negotiation skills\, and customer service and sales skills. \nIn addition to teaching and coaching\, Eric is a business transformation and change management consultant\, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver\, District of North Vancouver\, Metro Vancouver\, BC Hydro\, TELUS\, BC Pension Corporation\, BC Safety Authority\, and Marshall Aerospace and Defence Group. \n Register Now!
URL:https://concept.trainingnetwork.ca/event/providing-exceptional-customer-service-2/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20171030T080000
DTEND;TZID=America/Vancouver:20171030T163000
DTSTAMP:20170803T175254Z
CREATED:20170620T203714Z
LAST-MODIFIED:20170803T175254Z
UID:6630-1509350400-1509381000@concept.trainingnetwork.ca
SUMMARY:Leading and Managing Organizational Change
DESCRIPTION:Do you feel that change is ever constant and that you’re struggling to keep up? Are you looking for practical tools and approaches that you can take in managing changes that occur? Do you want to successfully lead projects that involve significant changes? \nThis seminar is focused on preparing you to manage organizational change and to lead and mentor others through change. You’ll understand the impacts change has on employees\, and what you need to do manage and address any resistance. You’ll also learn practical tips and techniques on how to get your organization or client ready for upcoming changes and impacts. Through a series of hands-on workshops\, you’ll develop a deeper understanding on what is involved in successfully adapting to and implementing change\, both from a personal and professional perspective. \nIn this seminar\, you’ll: \n\nUnderstand the impact change and transitions have on you and your employees\nLearn how to adapt to and be resilient to change\, whether the change is from a people\, process\, or technology transformation\nDevelop approaches to managing and leading change\nUse pragmatic tools to help you with anticipating and addressing resistance to change\, engaging with stakeholders\, and facilitating change\n\nInstructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business\, and an English Instructor at UBC’s Extended Learning\, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering\, construction\, and consulting firms. \nIn addition to teaching and coaching\, Eric is a business transformation and change management consultant\, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver\, District of North Vancouver\, Metro Vancouver\, BC Hydro\, TELUS\, BC Pension Corporation\, BC Safety Authority\, and Marshall Aerospace and Defence Group. \n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/leading-and-managing-organizational-change-2/
LOCATION:Sandman Hotel Victoria\, 2852 Douglas Street\, Victoria\, British Columbia\, V8T 4M5\, Canada
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20171025T073000
DTEND;TZID=America/Vancouver:20171025T103000
DTSTAMP:20171212T171115Z
CREATED:20170607T184537Z
LAST-MODIFIED:20171212T171115Z
UID:6609-1508916600-1508927400@concept.trainingnetwork.ca
SUMMARY:Employment Standards Act Refresher (Breakfast Session)
DESCRIPTION:The Employment Standards Act sets the rules for employment practices in your office and in the field. Your current work rules may fall short of your statutory obligations even though they are well accepted by your staff. You usually find out you are not in compliance too late and are faced with months of back pay owed. This two-hour seminar will give you a review of Employment Standards Act requirements that are particularly relevant to construction industry employers\, including: \n\n\nEmployment contracts\nWho is a “manager”\nHours of work and overtime\nAveraging agreements for hours of work\nTermination of employment\nVacation and statutory holidays\nIndependent contractors vs. employees\nImpact of the common law\n\nPresenter: Craig Munroe LL.B. is a partner in Heenan Blaikie’s Vancouver office\, practising in their Labour and Public Policy groups. Mr. Munroe represents and advises public and private clients facing labour relations and employment issues. In addition to providing management training and ongoing advice as issues arise\, Mr. Munroe regularly appears before various courts and tribunals including the British Columbia Labour Relations Board\, the Canada Industrial Relations Board\, grievance arbitration panels\, the British Columbia Human Rights Tribunal\, and the provincial and federal courts. \nDisclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice. \n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/employment-standards-act-refresher-breakfast-session-2/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Legal,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20171016T080000
DTEND;TZID=America/Vancouver:20171016T163000
DTSTAMP:20170620T204520Z
CREATED:20170620T204520Z
LAST-MODIFIED:20170620T204520Z
UID:6645-1508140800-1508171400@concept.trainingnetwork.ca
SUMMARY:Providing Exceptional Customer Service
DESCRIPTION:In today’s competitive market\, how do you differentiate you and your organization from others? How do you ensure that you’re adding value? \nThis interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients\, whether one-on-one or with a group. You’ll learn how to engage with the customer\, and how to proactively recommend additional products and services to your client\, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition\, we’ll cover aspects related to negotiations\, cross and up-selling\, and closing the deal. \nThrough a series of hands-on workshops\, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers. \nIn this seminar\, you’ll learn to: \n\nDevelop your customer engagement and experience strategy\nApply effective listening skills\nDraw out what your clients really need\, and how to add value\nWork with difficult and demanding customers\nBuild strong and lasting relationships with potential and existing clients\n\nInstructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business\, and an English Instructor at UBC’s Extended Learning\, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering\, construction\, and consulting firms. He works with clients and coaches them on developing their effective communication skills\, negotiation skills\, and customer service and sales skills. \nIn addition to teaching and coaching\, Eric is a business transformation and change management consultant\, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver\, District of North Vancouver\, Metro Vancouver\, BC Hydro\, TELUS\, BC Pension Corporation\, BC Safety Authority\, and Marshall Aerospace and Defence Group. \n Register Now!
URL:https://concept.trainingnetwork.ca/event/providing-exceptional-customer-service-3/
LOCATION:Victoria (TBA)\, Victoria\, British Columbia\, Canada
CATEGORIES:Business,Human Resources
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20171011T080000
DTEND;TZID=America/Vancouver:20171011T163000
DTSTAMP:20170620T203041Z
CREATED:20170620T203041Z
LAST-MODIFIED:20170620T203041Z
UID:6628-1507708800-1507739400@concept.trainingnetwork.ca
SUMMARY:Leading and Managing Organizational Change
DESCRIPTION:Do you feel that change is ever constant and that you’re struggling to keep up? Are you looking for practical tools and approaches that you can take in managing changes that occur? Do you want to successfully lead projects that involve significant changes? \nThis seminar is focused on preparing you to manage organizational change and to lead and mentor others through change. You’ll understand the impacts change has on employees\, and what you need to do manage and address any resistance. You’ll also learn practical tips and techniques on how to get your organization or client ready for upcoming changes and impacts. Through a series of hands-on workshops\, you’ll develop a deeper understanding on what is involved in successfully adapting to and implementing change\, both from a personal and professional perspective. \nIn this seminar\, you’ll: \n\nUnderstand the impact change and transitions have on you and your employees\nLearn how to adapt to and be resilient to change\, whether the change is from a people\, process\, or technology transformation\nDevelop approaches to managing and leading change\nUse pragmatic tools to help you with anticipating and addressing resistance to change\, engaging with stakeholders\, and facilitating change\n\nInstructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business\, and an English Instructor at UBC’s Extended Learning\, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering\, construction\, and consulting firms. \nIn addition to teaching and coaching\, Eric is a business transformation and change management consultant\, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver\, District of North Vancouver\, Metro Vancouver\, BC Hydro\, TELUS\, BC Pension Corporation\, BC Safety Authority\, and Marshall Aerospace and Defence Group. \n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/leading-and-managing-organizational-change/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20171004T073000
DTEND;TZID=America/Vancouver:20171004T100000
DTSTAMP:20170607T210930Z
CREATED:20170607T210930Z
LAST-MODIFIED:20170607T210930Z
UID:6611-1507102200-1507111200@concept.trainingnetwork.ca
SUMMARY:Drugs and Alcohol in the Workplace: Employer Rights and Obligations - Breakfast Session
DESCRIPTION:Drug and alcohol use has become an increasing issue in the workplace\, especially given the prevalence of prescribed marijuana for medicinal reasons. How do you deal with an employee in a safety-sensitive role who has a medical marijuana licence? Are they still allowed to perform their safety sensitive job? If an employee with a licence says they need to use their marijuana at the workplace\, how is this addressed? Are employees with medical marijuana licences exempt from drug testing? \nTopics covered:\n•         Drug and Alcohol Policies\n•         Testing for Drug and Alcohol Use\n•         Consequences for Testing Positive\n•         Pre-employment Situations\n•         Impaired at Work Situations\n•         Accommodation requirements for workers with drug and or alcohol addiction\n•         Suggested wording on Medical Marijuana to update company policies \n\nPresenter: Melanie Vipond\, B.A.H.\, LL.B.\nMelanie Vipondfocuses her practice on labour and employment law\, human rights\, privacy and administrative law. She advises both private and public sector employers on issues relating to unionization\, collective agreement negotiation\, disability and harassment\, workers compensation as well as general employment law issues\, including wrongful dismissals and employment contract negotiation. She provides training on those issues to the employer community. She has appeared before all levels of court\, including the Supreme Court of Canada\, as well as the BC Labour Relations Board\, arbitration boards\, human rights tribunals\, and other administrative tribunals. She is an adjunct professor at the Faculty of Law of the University of British Columbia (UBC) and teaches in the areas of labour\, employment\, human rights and privacy law. She has also lectured as a guest speaker in those areas at Stanford Law School and UBC Law School\, and is a frequent speaker at conferences and seminars.\n\n  Register Now!
URL:https://concept.trainingnetwork.ca/event/drugs-and-alcohol-in-the-workplace-employer-rights-and-obligations-breakfast-session/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources
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BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20170913T073000
DTEND;TZID=America/Vancouver:20170913T100000
DTSTAMP:20170808T193804Z
CREATED:20170808T193804Z
LAST-MODIFIED:20170808T193804Z
UID:6946-1505287800-1505296800@concept.trainingnetwork.ca
SUMMARY:Harassment in the workplace - Employer responsibilities (Breakfast Session)
DESCRIPTION:This breakfast session will provide employers valuable information regarding a recent hotspot in the workplace – Bullying and Harassment.  The presenter will cover the following issues: \n\n\nWhat is bullying and harassment and what are the risks?\n\nWorkSafe BC definitions; inter employee conflict; managerial exclusion; types of orders\nHuman Rights Code definitions; limits of acceptable conduct; employer liability for employee bad behavior\n\n\nWhat should and Employer do when faced with a potential bullying and harassment situation?\nEmployer’s duty to investigate\nWorkplace training\nDisciplinary responses\nComplaints made for improper reasons\nCreation of policies\nAccess to information\nWorkplace training\nProactive steps to help protect the workplace\n\nParticipants will be provided with real life examples involving the above topics together with practical business based solutions.  There will be time left for questions. \n\nDisclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice \n  \n Register Now!
URL:https://concept.trainingnetwork.ca/event/harassment-in-the-workplace-employer-responsibilities-breakfast-session/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Management,Safety
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20170907T080000
DTEND;TZID=America/Vancouver:20170907T163000
DTSTAMP:20170822T210834Z
CREATED:20170623T173359Z
LAST-MODIFIED:20170822T210834Z
UID:6653-1504771200-1504801800@concept.trainingnetwork.ca
SUMMARY:Responsibilities of Joint Health & Safety Committee (JHSC)
DESCRIPTION:Participants will: \n\nKnow how to use the OHS Regulation and WC Act to access health & safety requirements;\nExplain the roles and functions of the Joint Committee and the Worker Representatives;\nLearn how to perform an incident investigation;\nLearn how to perform a formal site inspection; and\nDevelop a foundation in knowledge to:\n\nPromote workplace health and safety\nAssist in ensuring the health and safety program elements are implemented;\nConduct and participate in Joint Committee Meetings; and\nWork cooperatively to address workers’ health and safety concerns.\n\n\n\nTopics covered: \n\nUse of WorkSafe OHS Regulation;\nJoint Health and Safety committee and workers representatives;\nOHS Program;\nSafety Inspections;\nIncident investigations;\nRefusal of unsafe work;\nHow to work as a committee;\nDifferent types of recommendations; and\nHazard management.\n\n Register Now!
URL:https://concept.trainingnetwork.ca/event/responsibilities-of-joint-health-safety-committee-jhsc-2/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Human Resources,Safety
END:VEVENT
END:VCALENDAR